Shipping policy

Shipping Policy

Last updated: March 2026

At DermCura Skin, we are committed to providing fast and reliable shipping for all orders within the United States.

1. Processing Time

All orders are processed within 1–2 business days after payment is received.

Orders are not shipped on weekends or holidays.

During periods of high demand, processing times may be slightly extended.

2. Shipping Time

Estimated delivery time:

2–5 business days (U.S. standard shipping)

Delivery times may vary depending on your location and carrier conditions.

3. Shipping Rates

We offer:

Free U.S. shipping on all orders

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can use this number to track your shipment in real time.

5. Shipping Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

If you need to update your address, please contact us within 12 hours of placing your order.

6. Delays

While we strive to deliver orders on time, delays may occur due to:

Carrier issues
Weather conditions
High shipping volume

DermCura Skin is not responsible for delays once the package has been handed over to the shipping carrier.

7. Lost or Stolen Packages

DermCura Skin is not responsible for lost or stolen packages confirmed as delivered by the carrier.

If your tracking shows delivered but you have not received your package, please:

Check with neighbors or household members
Contact the shipping carrier directly

We will assist you in filing a claim if needed.

8. Damaged Shipments

If your package arrives damaged, please contact us within 48 hours at:

support@dermcuraskin.com

Include photos of the damaged item and packaging.

9. Contact Us

If you have any questions regarding shipping, please contact us at: