Frequently Asked Questions
1. Are your products authentic?
Yes. All products are 100% authentic, sealed, and sourced from licensed clinics or authorized distributors in the United States.
We do not sell replicas or altered products.
2. Why are your prices lower than clinics?
We operate as an online direct supplier, allowing us to offer professional-grade skincare at more competitive prices compared to in-clinic treatments.
3. Do I need a license to purchase?
No. Our products are available for personal cosmetic use.
However, we recommend reviewing product instructions carefully before use.
4. When will my order ship?
Orders are processed within 1–2 business days.
Estimated delivery time within the U.S.:
2–5 business days
5. Can I return my order?
We accept returns within 14 days of delivery, only if:
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The item is unused and unopened
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Original packaging and seals are intact
👉 Important:
Due to hygiene and safety reasons, opened skincare products cannot be returned
6. What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery at:
Include your order number and photos.
We will resolve the issue quickly.
7. Are your products safe?
Our products are professional-grade skincare treatments.
Results may vary depending on skin type and usage.
We recommend following all instructions carefully.
8. Who should NOT use these products?
Do not use if you:
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Have extremely sensitive or compromised skin
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Are pregnant or breastfeeding
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Have known allergies to skincare acids
If unsure, consult a professional before use.
9. How many treatments will I need?
This depends on your skin condition.
Many customers begin to see results after 1–3 treatments, but individual results vary.
10. Do you offer refunds for used products?
No.
Due to hygiene and safety standards, used or opened products are non-refundable
11. How can I contact you?
Email:
support@dermcuraskin.com
We typically respond within 24 hours (Mon–Fri).